62 Comments on “Business Owner Wants Stronger Rules On Service Dogs”

    1. +Dedra Ambrose so my question is, and I’ll use small words, if a person doesn’t know the laws regarding service dogs how do you expect them to know what the ADA is?
      Because you know everyone else should as well?

    2. +R ok 1st off a store manager should know. If and I’m sure someone has informed him of the ADA. Prior to this. He should have looked it up.

  1. dogs that piss are not service service dog………. I QUESTION IF A COP IS TRAINED AND ISNT ACTING RIGHT TOO….HA HA HA

  2. if a service dog is unruly in any business, they can and should be asked to leave. The want for ‘certification’ laws is bad bad bad. It will prevent owner trained animals, such as my own, from being allowed public access. it’s already difficult enough and expensive enough as it is to own/train/have a service dog, disabled people do /not/ need another hoop to jump through. Bottom line, the businesses need to know the two questions they are allowed to ask, and should know that they can ask a service animal to leave if it is misbehaving. Certification is ridiculous and far too much to ask of many service dog handlers, and there will still be fake scam ‘certifications.’ In all likelihood, someone faking a service animal will not be able to tell you what tasks their dog performs, and also will not know much about the ADA.

    1. +david diehl Do some research RIGHT NOW on your own. I don’t care what ‘facts’ you claim were given, I read the ADA right from the source. You seem to get your ‘facts’ from some site that claims to have registered your animal…there is no state or federal registry for service animals, nor is ti required. BTW laws for service animals, therapy animals, and emotional support animals are quite different. Go ahead and believe what you desire, but quit writing nonsense and making an idiot of yourself.

  3. he can ask what tasks or work it performs. but he can also kick them out for peeing in the buisness

    1. Yep! And we have basic names for the styles of tasks to keep from disclosing our disabilities fully.

    2. the disclosure of even the most basic tasks is a dead giveaway in most instances no matter what you claim and is an end run around HIPPA regulations, your other posted comments show an abject lack of real world knowledge about life in general.

    3. Scott Schoemann Um,HIPPA stands for the Health Insurance Portability and Accountability Act, a US law designed to provide privacy standards to protect patients’ medical records and other health information provided to health plans, doctors, hospitals and other health care providers.

  4. There’s a law on the book in California that all legitimate SD’s in California has to be registered and tagged with their county animal control department in the county the reside. The county animal control departments issue out Service Dog Tags with special numbers and they tags and have to be visible at all time when the service dog and owner is in public and in a place of business. These animal control registrations and tags are not given out to people that have Emotional Support Animal Pets because the ESA Pet is not an ADA recognized as a service dog because they are basically tasking and are therapy pets with little or no training at all. Yes, the ESA Pet is a fake service dog and a business can legally have it removed. So if you in a California business if you don’t see take that states one California counties’ animal control departments name it’s a fake service dog and you can legally have the owner take the dog outside or leave altogether. If the owner refuses a business can legally call the police/sheriff and animal control to come forcibly remove/extract the owner and fake service dog or ESA Pet out of the business.

    Califonia County animal control departments do not ask about the owner’s disability, they ask about dog’s tasks. You have to answer 4 and if you answer at least 4 they register and tag your dog as a legimate service dog. The county animal control department has a list of legitimate service dog tasks that they don’t disclose to the general public. so if your dog is a real SD you will more likely get 4 legitimate recognized service dog tasks they have on their list!

    1. If true this is good and this is what all states should require. It should be displayed just like a handicap parking spot

    2. Kim Except you missed the part about it being voluntary. Just a small thing that completely negates your point. Try getting it right next time.

    3. Jebediah Dewmist I agree with what you are saying. Just one small correction that will help you to know. There is an ADA law that says when state and federal laws conflict, it is the least restrictive law that applies. For example Federal law says you have to be substantially limited in order to be disabled and have a Service Dog. California says you only have to be limited. Since California law is less restrictive, it trumps federal law in that state. I hope that helps. (and Kim is an idiot)

    4. I think it’s a cool thing, but I’m pretty certain that federal law makes it illegal to require service dogs to have a tag that allows them into businesses.

      All dogs have to be registered with the state, of course, regardless of if they are a service dog or not. But service dogs don’t even legally have to wear a vest that says they’re a service dog. Most handlers do it to make their life easier.

      It is a cool idea, though. Some service dogs only have a couple of tasks, though. I knew one whose only task was “alert,” since that’s all the handler needed.

  5. I wish it would have been mentioned that a service dog should never act the way the dog in the store footage did, and if a service animal (or a fake one) is acting inappropriately they can and should be asked to leave. This includes barking that isn’t for a task (such as trying to get attention and help for an unconscious or losing conscious handler), making a mess, biting or nipping, jumping on people, jumping up on displays, riding in carts, being carried, growling, lunging on a leash, etc. More store owners need to know that if it’s obvious the animal is out of control they may be removed legally.

    1. Exactly. The store has every right to ask that a service animal be removed from the store if it is not in complete control of the handler. This includes urinating or defecating in the store. A person who passes off a pet as a service animal can be fined and jailed for fraud.

    2. Something that should also be mentioned is that you can ask the tasks the dog is trained to perform.

    3. Many SD are carried on a regular basis.

      Other than that I agree!

      Stores need to educate themselves and act on it when something like this happens!

      Instead of throwing blame at the ppl who follow the laws -.-‘

    4. fealubryne I have a service dog and the only reason I pick him up is when I’m doing dpt walking it gets my mind off of everything around me and gets me to calm down before I have a full blown panic or anxiety attack

    1. Kevin Walker You mean that laws allowing that ignorant business owner to kick that person out and/or having them arrested for faking a disability in order to bring their pet every where is not enough? What do you want, jail time and a fine? Oh wait, that already exists. You should be more educated before you speak.

    2. Main Street Boxer I have seen you on so many comments here, and you act so much better than everyone.

      Service dogs are a necessity for some people and the people should be able to do everything with that dog that a regular person can do.(I’m sure you agree with that)

      What you seem to think is that people want the purpose of a service dog(The owners disability) to be open to the public. This is NOT the case. People simply want a type of registry(like in austrailia) where the SERVICE DOG not the OWNER is registered. Similar to a drivers license. Details about THE DOG. That is perfectly legal and should have been implemented the moment service dogs were a thing

    3. MadGod 1210 What in the world are you talking about? I do not act better than everyone else. I am more knowledgable than most because I am a Service dog advocate and consultant. And I never said that a person’s disability should be open. You show me one quote where I said that. I am 100% against IDs for disabled people and will never support such a discriminatory practice. And driving is a privilege. Having a medical device for a disability is a right. And again, the dog has absolutely no access rights. Legally it is the person that get’s the access with their medical equipment. If you don’t ID wheelchairs and oxygen tanks, you can’t ID service dogs. Read the laws, the history of the laws, and the rationale for the laws before you go around insulting people. You might try reading the public comments from when the laws were changed. Educate yourself like I did and you might make a better argument.

    4. +Main Street Boxer The problem is putting this on the business owner and not on the small segment who actually have/need service dogs. If a business owner wrongly asks someone with a service dog to leave he could face stiff fines. If someone needs a service dog, then there should be a minimal standard for the registration/licensing of that animal.

  6. In my opinion I think people with service animals should carry a permit. Not displaying the illness but almost a verification that the dog is a service animal. Almost like a driver’s license but instead of the details of the person the details of the animal (Breed, Size, Picture, Training, Ect) Maybe not all of these but some.

    1. My dog does have an ID card we carry in his vest always. It’s not law but I would be fine if businesses were aloud to ask to see that. My dog was trained by Canine Companions for Independence. A non-profit organization out of Santa Rosa California. He spent 14 months with a “puppy raiser “ family then sent to the regional office, which there are 8 of. I spent over 2 years waiting to receive my dog, did numerous phone and face to face interviews. ALL of my medical paperwork was filed with them and finally spent two weeks doing team training with 12 other students. Lakota has changed my life tremendously. The things I can’t do or struggle with daily, he has made possible. The idea that people would bypass all I had to go through to receive him angers me. I also think that some people confuse emotional support animals with service dogs. Emotional support animals do not have public access. We , as a service team have to be recertified yearly to have public access. Theses are the rules as I understand them through CCI

    2. Bob Keleman Bob, you hit the nail on the head, though you may not realize it. I am reading all that you went through. All the time and resources that you and the folks who trained your service spend to ensure that you have a properly trained service animal. And yet absolutely positively no piece of paper is required. In fact, any piece of paper that you have certifying that your dog went through the training you mentioned has no legal standing. How incredibly sad is that? Bob, I don’t know what the answer is. My service animal did not receive anywhere near the amount of training you describe. Nevertheless, tiger is a service animal. I have a disability for which he performs tasks to mitigate their effects and to help me live my life. I have a completion certification from my trainer. Those papers have no legal standing.
      Something needs to be done. The number of fake dogs out there is sufficient to make lies of folk such as yours and mine less and less tolerable. I am tired of the looks. I am tired of the comments. I have a luxury that folks who live in other states don’t have. Though voluntary, the state of North Carolina offers legal registration of service animals. I took the steps necessary to apply to the state of North Carolina to have Tiger registered as a North Carolina service animal. He has a registration tag and I have a license. North Carolina law does not differentiate between service animals, police animals, and search and rescue animals. The laws regarding my right to access and the consequences of anybody who interferes with them are the same for all three classes of animals I don’t know if any other states do that. But again, what breaks my heart is reading what you’ve gone through to ensure that you have a properly trained service dog and yet all the documentation you have gives you no greater standing then the idiot who walks into a store with an untrained cocker spaniel who steals a kids lollipop.

    3. MadGod 1210 That will never happen. You can not permut medical equipment or everyone using a cane, walker, artificial limbs and wheelchair will have to carry proof.

    4. Certification and refrigeration aren’t a thing. Service dogs are not registered, not certified and not licensed. If someone says they have certification or an ID card for their service dog, it’s probably a fake. Also if the dog acts unruly, business have the right to kick them out, real service dog or not. Ppl make ID cards a single thinking it’ll help make things easier for disabled ppl but it just makes it harder, because takers use them not real service dogs then businesses expect ppl to have them and will deny real service dogs because they don’t have ID.

    5. Myself and a lot of my customers for whom I’ve trained service dogs WANT a system to certify our animals. Not just to make our lives easier but to protect our dogs. Fake service animals have attacked and even killed legitimate service dogs on more than one occasion. Australia uses this method of public access testing and ID cards and it works. Yes, there are still fakers but they are more easily recognized and charged. An individual would still not have to disclose or describe their disability, only present a prescription or letter of necessity from a health professional with their dog’s application, same as you do to get a wheelchair or medication. Your pharmacist doesn’t know if you’ve been prescribed penicillin for an STD or an ear infection, only that you need it. That’s not a violation of privacy. Requiring public access testing is not too much to ask to make things easier for disabled individuals and business owners. Do you know how much easier it would be if I could just show an ID card like I do at the liquor store instead of getting in an argument with a manager, having to pull up the ADA site on my phone to prove that the last dog with a certificate was the faker, have the police called on me who often know as much as the manager does and tell me to leave when all I wanted was some basil to make my spaghetti sauce? It would have to be approached carefully to prevent the mess that happened last time. There would have to be regulations as to application fees and how testers get certified but it’s not impossible to do this in an ethical way. Again, I’ll mention Australia’s method. Their testers are certified through the Dog and Cat Management Board and have to file their own applications to get this certification. If APHIS certified trainers to administer these tests instead of allowing any organization a monopoly on the practice, owner trained dogs could still be certified. State regulated application fees, like driver’s license fees [ideally the cost of testing would be covered by medical assistance just like any other medical equipment cost], would prevent attempts to use disabled individuals as a cash cow. I did a thesis on this issue in college if you can’t tell. lol.

      TLDR: I’ve done the research and this system is doable if the government is willing to crack down and regulate it the way it should. Myself, and my disabled friends and customers would be happy if they did.

    1. +Møther_øf_Drøgøns_ no,I’m talking about all the nitwits who bring untrained pets to stores! I’ve seen a fake service dog lift his leg at a Walmart before! Trained service dogs are welcome by all means.

  7. Actually, the Americans With Disabilities Act clearly state you can ask 2 questions. 1. Is that a service animal?
    2. Has that animal been trained to perform specific tasks for you? Any other question would be considered illegal.

  8. If the dog went to the bathroom on the floor, you can then ask the dog and the owner to leave. That is in your legal rights.

  9. Honestly just look at the heel. If a dog is heeling they are most likely a service dog. It’s easy for me to spot a fake because it’s obvious when a dog isn’t trained with very poor leash skills.

    1. Layla S
      My SD is never in said position.

      He’s a mobility assist dog, and takes lead for forward momentum pull and sometimes it seems like he has poor leash skills….
      When he’s actually counter balancing me so I don’t fall over.

      He’s very focused and checks on me a lot if I’m having a bad day, but I’ve had ppl pick fights over this because someone told the person what u just said.

      I’m young, because of my SD u can’t tell there’s anything wrong with me by glancing at me.

      Because of my special boots and Ford’s help u can’t see the limp I have from nerve damage due to a shattered back, not to mention the other issues from my wreck.

      All my scars are even covered by my clothes, cept for one on my wrist but its small and light enough that no one sees it.

      Please be careful what you put out there?

  10. CBS Sacramento Get your facts straight. If a Service Dog is not housebroken or is not under the handler’s control, you can kick the dog out, not just for being a threat. He is just too afraid to do it. That is not the handler’s fault. It is also illegal in California to fake a disability in order to bring your pet to places where pets are not allowed. He could have called the police. You cannot make a small segment of the population carry ID’s for their disability. That is the essence of discrimination. It is the person that is getting the accommodation, not the dog. Please do better next time

  11. A service dog will not bark or sniff. It certainly won’t pee on the floor.
    And if it does, they have every right to throw the person out.
    Real disabled people with real service dogs should have no issue with that. If your dog is trained, it won’t do that.
    Oh and it certainly wont ride in the cart. We always throw them out. They claim its a service dog and we tell them to go get a lawyer. No service dog should be in the cart.

    1. fred fuchs Finally the voice of reason. Thank you for kicking the untrained dogs out. It is nice to see an educated and responsible person for a change.

    1. Main Street Boxer ok, just allow the lowlife losers the right to lie and say yep, it’s a service dog without having to have any proof. And it’s morons like yourself that have to complicate it even more by crying about singling people out from trying to lead a normal life. Well you ate walking into the store with a service dog, I’m sorry but you already have attention drawn to yourself. And if you are someone who actually needs a service dog, you should have no problem showing an ID to prove it’s a legal service dog. I would have no problem showing an ID for my service dog if it kept the fakes from trying to take advantage of a law for people with disabilities who need a service dog.

    2. Jason Roy Did I say that ? I am all for making stronger laws against the criminals. Put them in jail and fine them. And you will be the first one to scream when you find out how expensive your ID is and how everyone else is faking it for free. So who is the moron? There is a well thought out and valid reason that the laws are the way they are. When the laws were changed, several service dog organizations campaigned heavily to be the only ones who could “certify”. This was done mostly for money. They didn’t want competition for grants, sales, and other funding. They presented their case to the Department of Justice. People with owner trained dogs also presented. The Department of Justice found that dogs trained by these organizations were extremely expensive, took years to get, and provided dogs for a very limited number of disabilities. Since the DOJ found that many disabled people lived under the poverty line, they determined that it would be overly burdensome to that population to allow only small groups to provide dogs. It was also discriminatory since only a select few disabilities were covered. As far as any certification, registration, or other ID, the DOJ determined that, since the person is being accommodated and not the dog, requiring “papers” would be a violation of the Constitution and gross discrimination. As for training, they determined that the requirement that a service dog/horse be task/work trained, be under the handler’s control at all times, be non aggressive and housebroken was enough.

  12. He could have kicked them out. The rule is that if the dog is acting up (such as peeing on the floor) he can remove the dog regardless of if it’s a service dog. I have a partially trained service dog and even he would never do something like that. I work with him at the mall off leash and he is still perfectly behaved, as service dogs do. This means he doesn t approach strangers without a release word, he stays at my heel the entire time regardless of being off leash. He doesn’t use the bathroom indoors and he most certainly does not pay attention to other dogs. And if he is slightly distracted by another dog, I give him a command to focus and his attention immediately snaps back to me. Dogs that act up in public aren’t service dogs. Or at least aren’t trained well enough to be in the public yet. It is actually extremely easy to tell a service dog from a fake. Service dogs are trained to focus solely on their handler. They do not show aggression, they do not eat stuff off the ground, thst do not approach strangers without consent from their owners. They are perfectly behaved and focused at all times.

    1. Just so you know, it depends on the business/state. Some businesses and sates allow Service Dogs, Service Dogs in Training (If the state allows SDiT’s into stores), or both to have puppy days, but does not include these things:
      Peeing
      Aggression
      And a few other things.

    2. I am aware of that yes. I’ve had no problem training a service dog from a very young puppy in businesses. But the dog clearly peed on merchandise and therefore the guy had the right to kick them out. When I was training a puppy in public I’d slap a diaper on it before entering a business, just in case

  13. “An employee can ask: Is that a Service Animal?” But beyond that, the person doesn’t have to provide any more detail.”
    Wrong, you can ask, what tasks is it trained to perform. I wish people were more educated before doing interviews and all that stuff about Service Dogs/Mini Ponies.

    1. Who is Daniel Howell Robin and Amelie Yeah you can ask. But they don’t have to answer you.

      Because it’s none of your fucking business, twat!

  14. You can ask her to take the dog out of your store for that behavior. Also barking, growling,etc.

    Also, the second question you can legally ask is “what is your dog trained to do?”.

    These people who lie about their dog being a service animal pisses me off so bad.

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